Account Creation & Legal Agreement Notice

Effective upon the creation of a Nooksouq account, whether as a Seller or Buyer, the User acknowledges and agrees that:

  1. Account creation constitutes a legally binding contract between:
    • The User (Seller or Buyer),
    • Other Users with whom they transact, and
    • R3 LLC, the operator of Nooksouq.
  2. By registering, accessing, or using the Nooksouq Website or App, the User expressly agrees to be bound by:
    • The Nooksouq Terms & Conditions,
    • The Privacy Policy,
    • All Policies applicable to Sellers and Buyers,
    • And any updates or amendments issued by R3 LLC.
  3. This contractual relationship governs:
    • The listing, sale, purchase, delivery, and return of Items,
    • The use of the platform, its features, and its Content,
    • The rights and obligations of Sellers and Buyers,
    • The limitations of liability, warranties, disclaimers, and indemnities,
    • The communication rules, conduct expectations, and enforcement mechanisms.
  4. By creating an account, the User confirms that:
    • They are 18 years of age or older,
    • They have the legal capacity to enter into binding agreements,
    • All information provided is accurate and truthful,
    • Their use of the platform complies with all Applicable Laws of the UAE.
  5. Sellers and Buyers understand that:
    • All transactions conducted through Nooksouq are governed by the Terms & Conditions,
    • Their interactions with each other form part of the contractual obligations established at account creation,
    • Violations of the Terms may result in suspension or termination of their account,
    • Nooksouq may enforce its rights as outlined in the Terms & Conditions.
  6. Continued use of the Nooksouq platform constitutes ongoing acceptance of this contractual relationship and all governing policies.

   

1. Nooksouq Platform Commission

  • Standard Commission Fee: Nooksouq charges a fixed 20% commission on the final selling price of each item sold through the app.

  • Calculation: Commission is calculated based on the item’s final listing price (excluding shipping fees).

  • Automatic Deduction: The commission amount is automatically deducted from the gross sale before your payout is processed.

2. Shipping & Logistics Charges

Delivery fees are calculated based on shipment weight and destination tier:

Weight TierStandard UAE CoverageRemote Areas / Abu Dhabi Western Region
     0 – 5 kg (Base Rate)                  AED 15      AED 35
    Above 5 kg up to 20 kg                  AED 15 + AED 2 per additional kg      AED 35 + AED 2 per additional kg

Additional Charges, Fees & Taxes:

  • Fuel Surcharge: A 5.64% fuel surcharge applies to the shipping fee.

  • Emirates Post Regulatory Levy: A mandatory regulatory fee of AED 2 or 10% of the shipping charge (whichever is higher) applies per shipment.

  • VAT: Applicable Value Added Tax (5%) applies to all service charges and shipping fees as per UAE regulations.

  • Maximum Weight: Standard shipping rates cover packages up to 20 kg.

Complete Payout Calculation (Example)

Item sold for AED 100 (3 kg package to Standard UAE)

  1. Gross Sale Price: AED 100.00

  2. Nooksouq Commission (20%): -AED 20.00

  3. Base Shipping Fee (0–5 kg): -AED 15.00

  4. Fuel Surcharge (5.64% of AED 15): -AED 0.85

  5. Emirates Post Levy (AED 2 or 10% → AED 2 min. applies): -AED 2.00

  6. VAT (5% on shipping fees/surcharges = 5% of AED 17.85): -AED 0.89